• Location: Ljubljana
  • Type: Permanent
  • Job #446

Have you always wanted to make a positive impact on customers and play a crucial role in helping customers succeed with a product or service? Do you want to work in a rapidly growing field with many opportunities for advancement?

We are looking for an experienced Implementation Support Engineer to join our client’s team. In this role, you will work closely with their clients to ensure the successful implementation and deployment of our cutting-edge products and services. From large-scale enterprise implementations to smaller-scale client onboarding, you will play a critical role in driving successful project outcomes


  • Provide 2nd and 3rd-level technical support and expertise to customers, helping them to troubleshoot issues or bugs regarding the platform, API, and local installations, handling more complex issues, and working with the development team to find solutions.

  • Assist with providing 2nd and 3rd-level support during the implementation process.

  • Serve as a liaison between customers and the development team, relaying feedback and suggestions from customers to help improve the product/platform.

  • Collaborate with internal teams to ensure successful implementation of the product/platform for new customers.

  • Ensure that customers are satisfied with the product/platform and provide feedback to management on how to improve the customer experience.

  • Work with customers to understand their needs and identify opportunities for additional services or products.

  • Analyze customer data and usage patterns to identify trends and make recommendations for product/platform improvements.

  • Provide clear and concise written documentation for various user communications, such as direct user questions and internal research.

  • Develop API documentation that provides comprehensive instructions for using our APIs.

  • Prepare and maintain documentation, including local and API documentation and API use cases.

  • Track and analyze the performance of cloud instances to ensure their effectiveness and efficiency.


  • Strong technical background, with experience in software troubleshooting and debugging.

  • Excellent communication skills, both written and verbal.

  • Passion for helping customers and a customer-centric approach to problem-solving.

  • Bachelor’s degree in a technical field (preferred, but not required).

  • Experience with Unix/Linux operating systems.

  • Familiarity and understanding of multiple web concepts (APIs, webhooks, etc.) and their applications.

  • It is very desirable to have prior job experience in SaaS or IT companies.

  • Experience working in the Customer Success division is preferred.

  • Ability to understand unfamiliar environments and scenarios quickly.

  • Working proficiency and communication skills in written and verbal English.

  • Interest and ability to learn new software development skills and techniques.


  • Full-time employment with a 6 months probation period.

  • Remote or in-office working environment.

  • Flexible working hours, including work-from-home days.

  • A budget for a person to attend conferences, webinars, workshops, and study retreats of their choosing in order to increase their knowledge and skills.

  • Connected relationships, team spirit, and a positive work environment.

Location: Ljubljana or hybrid